Heritage sites experience design with special needs customers
نویسندگان
چکیده
منابع مشابه
Visual Methods: Using Photographs to Capture Customers’ Experience with Design
Traditional guest feedback methods such as surveys or mystery shopping are not ideal for collecting information about customers' reactions to a hotel's physical design. Because design is a visual medium, survey questions may not capture the whole of a guest's reaction to the design. By the same token, the reaction of mystery shoppers to design is not necessarily representative of all guests. In...
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“User centred design” (UCD) has become a central, largely unquestioned, tenet of good practice for the design of interactive systems. With the increasing recognition of the importance of special needs in influencing design, UCD needs to be re-examined, in particular to be clear about the difference between using its methods, which may not suit special needs, and achieving its objectives. This p...
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متن کاملChildren with special educational needs.
Sir, It was good to see Dr Ni Brolchain's interesting study of children with special educational needs (February Journal, p.56). They form a small but important subgroup of a practice child population. I suspect these children and their families may well have higher consultation rates than a control group without special educational needs. I trained for general practice (including nine months i...
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ژورنال
عنوان ژورنال: International Journal of Contemporary Hospitality Management
سال: 2019
ISSN: 0959-6119,0959-6119
DOI: 10.1108/ijchm-03-2018-0241